Pets not allowed unless otherwise specified by the Management. WHAT TIME IS CHECK IN? The rooms are guaranteed starting from 2.30 pm. WHAT TIME IS CHECK OUT? We kindly ask our guests to vacate the rooms by 10:00. It is possible to request a late check-out until 18:00 directly at the reception the day before departure. The service will be guaranteed after checking availability. RESTAURANT The opening hours of our restaurant are as follows: I breakfast from 8:00 to 10:30; Lunch from 13:00 to 14:30; Dinner from 20:00 to 21:30. Breakfast is served as a buffet (Italian sweet buffet) unless otherwise specified in the application of anti-COVID regulations. For lunch and dinner, our restaurant provides table service. Lunch and dinner included in full board and half board include a first course, a second course, a side dish, dessert or fruit to choose from among the proposals of the day. The drinks are always extra unless otherwise specified in the packages booked. IS LUNCH INCLUDED ON THE DAY OF ARRIVAL OR DEPARTURE? Lunch is served from 13:00 to 14:30. If the booking is in Full Board, lunch is included on the day of arrival or on the day of departure, according to your choice to be made at the time of booking confirmation. ALLERGIES, INTOLERANCES AND SPECIAL FOOD NEEDS Our kitchen is fully equipped to offer you a kitchen suitable for all your needs, we ask you only, for organizational reasons, to communicate it when booking. CHILDREN It is possible, with extra payment and upon request at the time of booking, to have a personalized baby-sitting service. For younger children, in the morning, extra menu preparations can be requested at our restaurant with the possibility of accessing before the start of the service for adults. The restaurant is equipped with high chairs for baby food that are given free of charge to our customers (to avoid not finding it, availability can be requested at the time of booking). INFO SPA, MINI WHIRLPOOL ENTRANCE entrance to the Wellness Center is forbidden for children under 16, except in the case of the FamilySPA packages, that is, the use of the exclusive mini hydromassage pool for the family after booking during the morning in this case, children under the age of 14 enter for free and can only enter if accompanied by their parents. Only the services permitted by the legislation in force for COVID prevention will be guaranteed.
HOW CAN I BOOK A ROOM? You can book your holiday by sending the request directly on the website, or by e-mail or by phone. Reservations will be valid and confirmed upon payment of a deposit of 30%, to be made by bank transfer or by providing the details of a credit card. The balance will be paid at the hotel. REDUCTIONS AND SUPPLEMENTS LAKE VIEW ROOMS: 20% supplement on the rate; SINGLE ROOM (double for single use) 20% supplement on the rate; Infant 0-3 years: if they do not occupy a bed or cot, they only pay for any consumption at the restaurant, or € 15.00 per night for a cot or € 25.00 per night for an extra bed + any consumption in the restaurant; 3rd bed from 4 to 14 years: 50% discount on adult rates; IV bed: 50% discount regardless of age; 5th bed: 30% discount regardless of age; adults occupying III 10% discount on rates; no tourist tax is applied in our municipality; The fee includes only what is expressly indicated at the time of booking; The hotel is not responsible for services outside the structure (eg, bike rental, riding stables, excursions …).
We consider binding only bookings followed by the payment of a deposit equal to 30% of the total stay. In the case of changes or cancellations up to 14 days before the arrival date, the deposit will not be lost: it will instead be converted into a bonus valid for a stay of the same duration to be used within the following 6 months. In the case of cancellations under date (<14 days), the cancellation involves a penalty equal to the confirmatory deposit paid. In case of late arrival and / or early departure, all the days booked will be charged. Unused services, in particular meals not consumed, are not refundable. With the payment of the deposit, the general booking conditions and in particular the cancellation conditions are considered understood and legally accepted in full.
Considering the delicate situation we are experiencing, we have suspended the general cancellation conditions for all Summer 2021 reservations. The payment of the confirmation deposit remains equal to 30% of the total stay. In the case of cancellations up to 07 days before the arrival date, cancellation is free. In the case of cancellations under date (<07 days), the cancellation involves a penalty equal to the confirmatory deposit paid. In case of late arrival and / or early departure, all days booked will be charged. Unused services, in particular meals not consumed, are not refundable. With the payment of the deposit, the general booking conditions and in particular the cancellation conditions are considered understood and legally accepted in full.
We have worked hard to further increase safety in our facility and to offer the ideal conditions for a peaceful holiday. Check-in: We will welcome you as always with the smile that distinguishes us. We will simply do it in complete safety! External: the services of our hotel are reserved exclusively for our internal guests. Rooms: cleaning was already an important point for us, now it is even more so, every day the rooms are sanitized, at each change of customers they are sanitized. Breakfast: breakfast will be served buffet style or at the table in compliance with current regulations. Lunch and Dinner: you can eat with peace of mind, in our restaurant the service is only at the table and the tables will be arranged according to current legislation. SPA: only the services permitted by law will be guaranteed. The mini hydromassage pool is to be considered a safe place, because the chlorine contained neutralizes bacteria and viruses.